Privacy policy

 

Privacy Policy — Level Shoes

1. Overview

This Privacy Policy describes how Level Shoes (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from www.levelshoes.co.za.
We respect your privacy and are committed to protecting your personal data in accordance with South Africa’s Protection of Personal Information Act (POPIA).

2. Information We Collect

When you visit our website, we may collect the following types of information:

a. Personal Information

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely via third-party gateways — we do not store card information)

b. Automatically Collected Information

  • IP address
  • Browser type and version
  • Device information
  • Pages viewed and time spent on our site
  • Referral source (e.g., search engines, social media)

3. How We Use Your Information

We use the collected information to:

  • Process and deliver your orders
  • Communicate with you about your purchase or account
  • Send shipping updates and order confirmations
  • Improve our website, services, and customer experience
  • Comply with legal obligations and fraud prevention

If you’ve subscribed to our newsletter, we may send occasional promotional emails — you can unsubscribe at any time.

4. Sharing Your Information

We value your privacy and do not sell or rent your personal data.
We only share necessary information with:

  • Trusted service providers (e.g., Courier Guy, Bob Go, and payment processors) to fulfill orders and payments.
  • Legal authorities, if required by law or to protect our business and customers from fraud.

All third-party partners are required to handle your information safely and in compliance with POPIA.

5. Data Security

We implement appropriate security measures to protect your information from unauthorized access, alteration, or disclosure.
Your payment information is encrypted and processed through secure payment gateways such as Shopify Payments or PayFast.

6. Cookies

Our website uses cookies to improve your browsing experience, analyze traffic, and remember your preferences.
You can adjust your browser settings to refuse cookies, but some parts of our website may not function properly as a result.

7. Your Rights (POPIA)

Under the Protection of Personal Information Act, you have the right to:

  • Access your personal information we hold
  • Request corrections to inaccurate data
  • Request deletion of your personal information (where legally permitted)
  • Withdraw consent for marketing communications

To exercise these rights, contact us at support@levelshoes.co.za.

8. Retention of Information

We keep your personal information only as long as necessary to:

  • Complete transactions and fulfill your orders
  • Meet legal, tax, or regulatory requirements
  • Resolve disputes and enforce our agreements

Afterward, your data will be securely deleted or anonymized.

9. Third-Party Services

Some links on our site may direct you to third-party websites (e.g., social media or tracking services).
We are not responsible for the privacy practices of these external sites and encourage you to read their policies before sharing any personal information.

10. Updates to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page, and the “Last Updated” date will be revised accordingly.
By continuing to use our website after any updates, you accept the modified policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Level Shoes
36 Central Road, Fordsburg, Johannesburg, Gauteng 2092
📧 support@levelshoes.co.za
📞 +27 67 078 1286