Terms of service
Terms of Service — Level Shoes
Welcome to Level Shoes.
These Terms of Service govern your use of our website and online store. By accessing or purchasing from www.levelshoes.co.za, you agree to be bound by these Terms and our related policies.
1. General Information
Level Shoes is an online-based retail store located in South Africa.
We specialize in sneakers, streetwear, and fashion accessories, delivering nationwide via Courier Guy and Bob Go.
Our business address is:
36 Central Road, Fordsburg, Johannesburg, Gauteng 2092
📧 support@levelshoes.co.za
📞 +27 67 078 1286
2. Online Store Terms
By using this site, you confirm that you are at least the age of majority in your province or have consent from a parent or guardian.
You agree not to use our products or website for any unlawful purpose or to violate any laws in your jurisdiction.
3. Product Information & Availability
We strive to display all product details, prices, and images as accurately as possible.
However, occasional errors may occur, and we reserve the right to correct any inaccuracies, change prices, or update stock information without prior notice.
All products are subject to availability. If an item you ordered is out of stock, you will be notified and offered a refund or alternative product.
4. Pricing & Payment
All prices listed on our website are in South African Rand (ZAR) and include VAT where applicable.
Payments can be made securely through our approved payment gateways.
We reserve the right to update prices at any time without notice, but confirmed orders will not be affected by later price changes.
5. Shipping & Delivery
Level Shoes delivers nationwide within South Africa through trusted couriers (Courier Guy, Bob Go, and others).
Delivery times and fees are outlined in our Shipping Policy.
Once your order has shipped, you will receive a tracking number for your parcel.
6. Returns & Refunds
We accept returns within 14 days of delivery, provided items are unworn, unused, and in original packaging.
Please refer to our Refund Policy for full details regarding returns, exchanges, and refunds.
7. Accuracy of Billing & Account Information
You agree to provide accurate and up-to-date information for all purchases made on our website.
We reserve the right to cancel any order that appears fraudulent, incomplete, or suspicious.
8. Intellectual Property
All content on our website — including logos, text, product images, and designs — is the property of Level Shoes and may not be copied, reproduced, or distributed without prior written permission.
9. Limitation of Liability
Level Shoes shall not be held liable for any indirect, incidental, or consequential damages arising from your use of our products or website.
We do not guarantee that our service will be uninterrupted or error-free but will make every effort to ensure smooth operation.
10. Privacy Policy
Your submission of personal information through our website is governed by our Privacy Policy.
We use your information strictly to process orders and improve your shopping experience.
11. Changes to These Terms
We may update or modify these Terms of Service at any time.
Updates will be posted on this page, and continued use of our website constitutes acceptance of those changes.
12. Contact Information
For questions or concerns about these Terms, please contact us at:
Level Shoes
36 Central Road, Fordsburg, Johannesburg, Gauteng 2092
📧 support@levelshoes.co.za
📞 +27 67 078 1286
